What is your return policy?
We offer a 30-day return policy from date of purchase for products less than 50% consumed.
I received the wrong item, what do I do?
We apologize for the mistake and the inconvenience. Please have your invoice ready which shows the discrepancy. We will send you the correct item right away and will send you a label so you can return the unused product. Please contact our customer service team at 844-293-CANN (2266) without delay. Thank you!
What if I want to cancel my order?
No problem! If you had a change of heart, we'll honor your wishes. Please keep in mind, if you cancel after the product has shipped (usually within 24 hours), then we'll send you a return label you can affix right to the package when it arrives. Once confirmed, we'll initiate the card refund. Please review [...]
Is your packaging discreet?
Yes, our packaging is very discreet and will not come in any branded envelopes.
When does my order ship? Arrive?
Orders are shipped within 24 hours Monday-Friday. Please note, we do not ship on weekends. All orders received after 4pm EST will be shipped the following Monday. Once your order is shipped you will receive a notification with your tracking information. Standard Shipping takes between 4-7 days on average and 2-Day Shipping is self explanatory.
How do you confirm my order?
Once your order has been placed, you will receive an email confirmation with your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route.
What are your shipping rates?
When you choose Standard Shipping you pay nothing -- absolutely Free. As a convenience, we also offer Free 2-Day Shipping as long as you live in a qualifying zip code. We have five strategically positioned fulfillment centers across the United States, but not all are fully stocked with inventory. If the product is not on [...]
Do you ship to other countries?
Unfortunately, we do not offer international shipping at this time, but please check back soon.
Do you ship nationwide?
YES! We will ship to your door anywhere in the continental United States once an order is received. Please review the shipping rates FAQ right above this one for shipping fees.
What payment methods do you accept?
We accept most major credit/debit cards: Visa | MasterCard | American Express -- and if prefer an mobile app solution -- we will be accepting Hypur payments very soon! Please download the Hypur app at your favorite app store and follow the instructions at Hypur.com. For your convenience, you can find links to the Hypur [...]