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I received the wrong item, what do I do?

We apologize for the mistake and the inconvenience.  Please have your invoice ready which shows the discrepancy.  We will send you the correct item right away and will send you a label so you can return the unused product.  Please contact our customer service team at 844-293-CANN (2266) without delay.  Thank you!

I received the wrong item, what do I do?2020-06-10T15:15:26-07:00

What if I want to cancel my order?

No problem!  If you had a change of heart, we'll honor your wishes.  Please keep in mind, if you cancel after the product has shipped (usually within 24 hours), then we'll send you a return label you can affix right to the package when it arrives.  Once confirmed, we'll initiate the card refund.  Please review [...]

What if I want to cancel my order?2020-06-10T15:23:13-07:00

When does my order ship? Arrive?

Orders are shipped within 24 hours Monday-Friday.  Please note, we do not ship on weekends.  All orders received after 4pm EST will be shipped the following Monday.  Once your order is shipped you will receive a notification with your tracking information.  Standard Shipping takes between 4-7 days on average and 2-Day Shipping is self explanatory.

When does my order ship? Arrive?2020-06-10T15:26:20-07:00

How do you confirm my order?

Once your order has been placed, you will receive an email confirmation with your order number and shipping method.  Please make sure your shipping address is correct as we are unable to redirect goods once they are on route.

How do you confirm my order?2020-06-10T15:27:08-07:00

What are your shipping rates?

When you choose Standard Shipping you pay nothing -- absolutely Free.  As a convenience, we also offer Free 2-Day Shipping as long as you live in a qualifying zip code.  We have five strategically positioned fulfillment centers across the United States, but not all are fully stocked with inventory.  If the product is not on [...]

What are your shipping rates?2020-06-10T15:31:44-07:00

Do you ship nationwide?

YES!  We will ship to your door anywhere in the continental United States once an order is received.  Please review the shipping rates FAQ right above this one for shipping fees.

Do you ship nationwide?2020-06-10T15:33:48-07:00

What payment methods do you accept?

We accept most major credit/debit cards: Visa | MasterCard | American Express -- and if none of those work for you and you prefer -- we will be accepting Hypur payments very soon!  Please download the Hypur app at your favorite app store and follow the instructions at Hypur.com.

What payment methods do you accept?2020-06-10T15:37:19-07:00